MyAlarm subscription terms

Provider and scope

MyAlarm services are supplied by UlitoCorp Pty Limited trading as Omnivex Intelligence. ABN 52 691 665 960. NSW Master Licence: 000111134. These terms cover the MyAlarm subscription selected at checkout. Installation, repairs, site visits and separately commissioned monitoring services require their own agreed scope and price.

Compatibility and activation

Plans require a compatible MyAlarm/iFob system, suitable connectivity and correct site details. If compatibility is uncertain, contact contact@omnivex.au before paying. Subscription billing begins at successful checkout. Technical activation is a separate step: Omnivex checks the site information and confirms when the selected service is operational. Payment confirmation alone does not confirm alarm reporting or monitoring is active.

Prices and renewal

Advertised prices are in Australian dollars and include GST. Monthly plans renew monthly; annual plans are charged upfront and renew annually unless cancelled. The amount and term are shown before payment. The MYALARM15 promotion applies to the first subscription payment only, subject to the redemption conditions shown at checkout. It does not discount subsequent renewals.

Managing or cancelling

Use the secure billing portal to view invoices, update payment details or cancel future renewal. Cancellation through that portal takes effect at the end of the current paid billing period. Contact Omnivex for plan changes, activation issues or other assistance. Do not cancel a service you depend on without arranging suitable alternatives.

Refunds and service problems

Contact Omnivex if activation cannot be completed or the service does not perform as agreed. Refund or other remedy requests are assessed against the circumstances, the service supplied and applicable consumer rights. These terms do not exclude rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

What the plan includes

Features are those shown for the selected plan. Self-monitoring and notifications do not themselves include a staffed response, patrol dispatch or emergency-service attendance. Any base-station monitoring or response arrangement must be separately confirmed. Performance depends on the alarm equipment, power, internet or mobile service, and third-party systems.

Contact and privacy

Email contact@omnivex.au for assistance. See our privacy statement for how enquiry and account information is handled.

Version: 3 October 2026.