Know the system. Solve the simple things quickly.
Get practical help with your installed system, or contact Omnivex for a service review.
Public Guides
Common tasks such as CCTV playback, footage export, alarm operation and connectivity basics.
Your Systems
Equipment-specific guidance, manuals and commissioning information linked to the customer's site.
Technical Assistance
Escalate into service without starting from zero each time.
Start with the system details.
Email contact@omnivex.au with the equipment model, the issue and when it occurred. We can provide guidance matched to the equipment installed at your site.
Before you contact us.
Identify your equipment
Find the manufacturer and model in your handover documents or the equipment information screen. Include the site name and Omnivex job reference if available. Do not send alarm codes or passwords.
Describe an issue clearly
Include when the problem started, what you were trying to do and any message shown on screen. A screenshot with personal information removed can help. Tell us whether the issue affects one device or the whole system.
Request CCTV playback or export guidance
Tell us the recorder or app model, the date and time of the footage, and the camera involved. Export steps differ between systems; ask for the guide for your installed equipment. Keep an original copy of exported footage.